1. Overview

At Host Provision, we aim to deliver high-quality services backed by transparent and customer-friendly policies. This Refund Policy outlines the terms under which you may request a refund.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on the following hosting services:

• Shared Web Hosting
• Business Web Hosting
• VPS Hosting
• Reseller Hosting

If you’re not completely satisfied with your hosting service within the first 30 days, you may request a full refund.

3. Non-Refundable Services

Certain services are non-refundable due to the nature of provisioning or third-party involvement. These include:

• Domain Registrations
• Domain Transfers
• One-time setup fees

4. How to Request a Refund

Refund requests can be made by:

• Sending an email to support@hostprovision.com
• Opening a support ticket via your client portal at manage.hostprovision.com

Please include your order number, domain, and a brief reason for your refund request.

5. Refund Processing Time

Approved refunds are typically processed within 7–10 business days and will be returned to your original payment method. If this is not possible, store credit may be issued.

6. Payment Methods

Refunds will be returned via the original method of payment. Supported methods include:

• Credit/Debit Cards
• Bank Transfers

7. Abuse of Refund Policy

We reserve the right to deny refund requests under the following conditions:

• Abuse or repeated misuse of the refund policy
• Violation of our Terms of Service
• Engagement in fraudulent or suspicious activities

8. Need Help?

If you have any questions or need clarification, feel free to contact our support team via email or through the client portal.